Privacy Policy
Moving Forward Against the Odds CIC
Company number: 17308756
Registered in England and Wales
Last updated: August 2026
Next review: August 2027
Who We Are
Moving Forward Against the Odds CIC is a community interest company providing preventative wellbeing programmes, Community Masterclasses, workshops and supportive community spaces for adults.
For data protection purposes, Moving Forward Against the Odds CIC is the controller of the personal information described in this policy.
You can contact us at:
hello@movingforwardagainsttheodds.com
What This Policy Covers
This policy explains how we collect, use, store and protect personal information when you:
• Visit our website
• Complete a contact form or use the website chat
• Contact us by email or through social media
• Register for or participate in a programme, workshop or event
• Complete a survey or provide feedback
• Support, fund, partner with or volunteer for us
• Otherwise interact with Moving Forward Against the Odds CIC
Information We May Collect
Depending on how you interact with us, we may collect:
• Your name and contact details
• Information contained in enquiries, emails, forms or chat messages
• Programme, workshop or event registration details
• Accessibility requirements and information needed to support your participation
• Feedback, survey responses and evaluation information
• Communication and marketing preferences
• Information about partnerships, volunteering, funding or referrals
• Technical information such as your IP address, device, browser and website activity
• Any other information you choose to provide
Special Category Information
Because our work relates to wellbeing, you may choose to share information about your health, emotional wellbeing or personal circumstances. This may be classed as special category information and requires additional protection.
We will only intentionally collect this information where it is necessary. Where required, we will ask for your explicit consent or identify another lawful condition before using it. Please avoid including unnecessary sensitive information in a general website enquiry.
How We Use Your Information
We may use personal information to:
• Respond to enquiries and requests
• Register people for programmes, workshops and events
• Deliver and administer our services
• Make reasonable adjustments and support safe participation
• Communicate important information about an activity or service
• Send news and updates where permission has been given
• Gather feedback and evaluate our work
• Improve our programmes, website and community services
• Manage volunteers, partnerships, supporters and funders
• Maintain financial, administrative and legal records
• Protect our organisation, systems and community
• Respond to complaints or safeguarding concerns
• Meet legal and regulatory responsibilities
Our Lawful Bases
Depending on the circumstances, we process personal information because:
• It is necessary to respond to a request or provide an agreed service
• You have given your consent
• We have a legitimate interest in delivering, evaluating and improving our community work
• We must comply with a legal obligation
• It is necessary to protect someone’s vital interests in an emergency
Where we rely on consent, you may withdraw it at any time by contacting us.
Marketing and Updates
We will only send promotional emails or newsletters where we have permission or another lawful basis to do so. Every marketing email will provide a way to unsubscribe.
You can change your communication preferences at any time by emailing
hello@movingforwardagainsttheodds.com.
Who We Share Information With
We do not sell personal information.
Where necessary, we may share limited information with:
• Wix, which hosts our website and provides website forms and chat services
• Email, cloud-storage, survey and technology providers
• Facilitators, volunteers, contractors or delivery partners who need the information to perform their role
• Payment or fundraising platforms where relevant
• Professional advisers, insurers, accountants or auditors
• Funders, usually through anonymised or aggregated reporting
• Regulators, emergency services or public authorities where required by law or necessary to protect someone from serious harm
Anyone processing information on our behalf is expected to keep it secure and use it only for the agreed purpose.
External Websites and Easyfundraising
Our website contains links to external websites, including Easyfundraising and social-media platforms. Those organisations process information under their own privacy policies.
When you support us through Easyfundraising, we may receive limited supporter or donation information made available by the platform. We do not receive your online-shopping or payment-card details.
International Transfers
Some service providers may process or store information outside the United Kingdom. Where this happens, we expect appropriate legal safeguards to be used, such as UK adequacy regulations or approved contractual protections.
How Long We Keep Information
We keep personal information only for as long as it is needed for the purpose for which it was collected and to meet legal, safeguarding, financial or regulatory requirements.
As a general guide:
• Routine enquiries are normally retained for up to two years after the last contact
• Programme and participation records are normally retained for up to three years after the activity
• Marketing information is retained until consent is withdrawn or the information is no longer needed
• Complaint records may be retained for up to six years
• Financial records are normally retained for six years
• Safeguarding information may be retained for longer where this is necessary or legally required
Information that is no longer required will be securely deleted or anonymised.
Cookies and Website Information
Our website may use cookies and similar technologies to function properly, remember preferences, understand website usage and improve visitors’ experience.
Essential cookies may operate automatically. Where consent is required for analytics or other optional cookies, visitors will be given a choice through the website’s cookie banner.
You can change your cookie preferences or delete cookies through your browser settings.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of your personal information
• Correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive information in a portable format
• Withdraw consent at any time
• Complain about how your information has been handled
Some rights are subject to legal limitations.
To exercise your rights, email hello@movingforwardagainsttheodds.com. We may need to verify your identity before responding.
Security
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people who need the information for their role.
No online system is completely secure, but we will respond appropriately to any suspected personal-data breach.
Children
Our services are intended for adults. We do not knowingly collect personal information from children through this website. If we learn that information has been submitted by a child without appropriate permission, we will take reasonable steps to remove it.
Automated Decision-Making
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.
Concerns and Complaints
If you have a concern about how we use your personal information, please contact:
hello@movingforwardagainsttheodds.com
We will investigate and respond in accordance with our Complaints Policy.
If you remain dissatisfied, you can complain to the Information Commissioner’s Office:
Information Commissioner’s Office
https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Changes to This Policy
We may update this policy when our services, technology or legal responsibilities change. The latest version will always be published on this website with its review date.